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Was more than two weeks ago

Male, 31 year, born on 4 June 1994

Mogilev, willing to relocate, prepared for business trips

Customer support specialist

Specializations:
  • Technical support specialist

Employment type: full time

Work experience 8 years 6 months

March 2025August 2025
6 months
Online casino

Moscow

Public Services... Show more

L1, L2 specialist
Consulting clients via live dialogue; managing financial matters with deposits and withdrawal; remote team supervising
August 2022December 2024
2 years 5 months
iGaming

IT, System Integration, Internet... Show more

Operations Specialist
Collected, arranged, and input information into database system. Created and managed project plans, timelines and budgets. Developed effective improvement plans in alignment with goals and specifications. Gathered, organized and input information into digital database. Generated reports detailing findings and recommendations. Evaluated customer needs and feedback to drive product and service improvements. Maintained database systems to track and analyze operational data.
May 2022August 2022
4 months

Minsk, www.lyft.com/

IT, System Integration, Internet... Show more

QA Engineer
Performed quality inspections and drafted reports to detail non-conforming material issues. Contributed to root cause analysis to determine core reason for failures and errors. Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective. Operated under Agile and Scrum frameworks to complete releases and well-organized sprints. Kept scripts and test cases updated with current requirements. Advised developers on problems with databases, performance and other issues. Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements. Documented testing procedures for developers and future testing use.
August 2020May 2022
1 year 10 months
ООО Селадон девелопмент

Minsk, celadonsoft.com

IT, System Integration, Internet... Show more

Technical support specialist
Предоставление информационной и технической поддержки онлайн игрокам; Переписка в Live Chat и e-mail.
May 2020June 2020
2 months
ООО Айсофт Сервисез

Minsk

Специалист технической поддержки (1st line support)
Общение с партнерами и их сотрудниками по всему миру Прием и обработка заявок пользователей посредством Live Chat и Email Решение проблем и текущих вопросов клиентов
October 2016February 2020
3 years 5 months
JSC "Mogilevliftmach"

Mogilev, www.liftmach.by/

Metallurgy, Metalwork... Show more

Sales economist
Making contracts, negotiating, records maintanance, preparing the exhibitions abroad

Skills

Skill proficiency levels
Client management
Accounting
Contracts Negotiation
Technical Translation
Written Translation
Oral Translation
Contracts Conclusion
Responsibility
Tolerance to stress
Purposefulness
Communication skills
Learning skills
PC User
Financial Accounting
Clients consulting
well-bred speech
Business communication
Analytical skills
MS Word
MS Excel
Multitasking
Resource Planning
Operations Management
Leadership Skills
Human relations
Cross-functional communication

About me

Diligent, mindful, hardworking, responsible, resource planning and scheduling, operational efficiency, easily getting along with people

Higher education

2016
Higher education
Intercultural communication, Theory and Practice of Intercultural Communication

Languages

Russian — Native

Arabic — A2 — Elementary

English — B2 — Upper Intermediate

Professional development, courses

2017
Современные формы управления продажами и сбытом продукции на внутреннем и внешних рынках"
ГУО "Институт повышения квалификации и переподготовки руководителей и специалистов промышленности", Управление продажами

Citizenship, travel time to work

Citizenship: Belarus

Permission to work: Belarus, Russia

Desired travel time to work: Up to 90 minutes