VNC
Head of Design
Head of Design
Jun 2023 - May 2025 · 2 yrsJun 2023 to May 2025 · 2 yrs
Information Architecture
Senior Product Designer
Senior Product Designer
May 2021 - Jun 2023 · 2 yrs 2 mosMay 2021 to Jun 2023 · 2 yrs 2 mos
Switzerland
VNC Laggon is a B2B enterprise SaaS product suite that directly competes with industry giants like Google and Microsoft in the European market, with a strong focus on cybersecurity and open-source technology. The company is based in Switzerland and has a 25-year history. The company’s portfolio includes a product suite of more than 20 communication, collaboration, and technology products, including advanced Messenger & Video Calls application, CRM system, sales tools, project management tools, & email client. Each product is available in multiple versions for web, desktop, and mobile platforms, including iOS and Android.
Core challenge: Managing the complex design architecture across 20+ SaaS products with multiple open-source technology stacks, supervising development and design teams, maintaining a single source of truth, and delivering a consistent design experience throughout the entire company portfolio of advanced tech products while delivering new products and features within tight deadlines.
Keywords: Head of Design | Design Leadership | Product Owner | Customer Development | SaaS | Enterprise | Open-Source Product Suite | Messaging & Mobile Applications
Outcomes:
1. Led requirement-gathering initiatives in collaboration with board members, CEOs, and C-level stakeholders to capture, refine, and drive high-level strategic requirements.
2. Supervised and mentored 5 designers (UX/UI and graphic), driving team performance and design excellence.
3. Deployed analytics frameworks (Amplitude, Google Analytics, Mixpanel, HotJar and Custom Event tracking) to track key marketing and product metrics, driving a 35% increase in feature adoption and reducing support tickets by 18%.
4. Directed portfolio roadmap and coordinated multiple development teams by producing design specifications, managing tickets and releases, and ensuring quality through implementation.
5. Supervised 3 separate development teams working on different stacks, managing requirements, feedback processes, and delivery performance.
6. Introduced design best practices, including documentation standards, component libraries, and KPI tracking, improving developer-designer collaboration efficiency by 20%.
7. Worked as a Product Owner, leading the end-to-end creation of three portfolio products and managing the 0→1 design and full product lifecycle across multiple cross-functional teams.
8. Led the redesign of the marketing portal and client onboarding funnel, in close collaboration with the marketing team, while delivering print assets and defining brand guidelines for events.
9. Led the development of pre-sales strategy and additional product offerings, including catalogues and print marketing materials, supporting the onboarding of major clients and partners such as Intel, Airbus, Bechtle, ownCloud and Vereign AG.
10. Led the design of new product features from 0→1, grounded in deep competitor and user research, overseeing the full process from concept to delivery.